JF Air and Heat, LLC (“JF Air and Heat,” “we,” “us,” or “our”) operates the website
charlottehvacmaintenance.com
(the “Site”). This Privacy Policy explains what information we collect when you use our Site or contact us, how we use it, and the choices you have. By using our Site or contacting us, you agree to the practices described here.
Who we are?
JF Air and Heat is a locally owned heating and air conditioning company based in Charlotte, North Carolina, serving homeowners across the greater Charlotte metro area. If you have any questions about this policy or your information, you can reach us at (704) 970-8203 or at the address listed above.
Information we collect
We only collect information that helps us respond to you and provide our services. This includes:
- Information you give us. When you fill out a contact or service-request form, or call us, we may collect your name, phone number, email address, home or service address, and any details you share about your HVAC system or the service you need.
- Information collected automatically. When you visit our Site, we may automatically collect standard technical information such as your IP address, browser type, device type, the pages you view, and the date and time of your visit. This is collected through cookies and similar technologies (see below).
- Phone calls. If you call us, we may keep a record of the call and the information you provide so we can schedule and complete your service.
How we use your information?
We use the information we collect to:
- Respond to your questions, quote requests, and service inquiries
- Schedule, perform, and follow up on heating and air conditioning services
- Contact you about appointments, estimates, and your service history
- Improve our Site, our services, and the customer experience
- Keep records required for our business and comply with the law
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Cookies and website analytics
Our Site may use cookies and similar technologies to help it function properly and to understand how visitors use it. Cookies are small files stored on your device. We may also use analytics tools (such as Google Analytics) that use cookies to collect anonymous, aggregated information about Site traffic and usage.
You can control or disable cookies through your browser settings. If you turn off cookies, some parts of the Site may not work as intended. Most browsers let you refuse cookies or alert you when a cookie is being sent.
How we share information?
We only share your information in limited situations:
- Service providers. We may share information with trusted companies that help us operate our Site and business — for example, website hosting, form processing, or analytics providers. These providers may only use your information to perform services for us.
- Legal reasons. We may disclose information if required by law, a court order, or a valid government request, or to protect the rights, safety, or property of JF Air and Heat, our customers, or others.
- Business transfers. If our business is ever sold or transferred, customer information may be part of that transaction.
Data security
We take reasonable steps to protect the information you provide against loss, misuse, and unauthorized access. However, no method of transmitting information over the internet or storing it electronically is completely secure, so we cannot guarantee absolute security.
Your choices
- Opt out of communications. If we’ve contacted you with marketing or promotional messages, you can ask us to stop at any time by calling us or replying to opt out.
- Access and correction. You may ask us what personal information we hold about you, and request that we correct or delete it, by contacting us using the details above. We’ll respond as required by applicable law.
- Cookies. You can manage cookies through your browser settings as described above.
Children’s privacy
Our Site and services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Third-party links
Our Site may contain links to other websites — for example, equipment manufacturers, review platforms, or utility rebate pages. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any site you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we’ll revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
JF Air and Heat, LLC
15108 Edindale Drive, Charlotte, NC 28277
Phone: (704) 970-8203